Reference

What You Agree To When You Use istana56

These terms set out the rules for your account, your wallet transactions, and how we handle everything from DANA deposits to withdrawal requests.

Applies to all account typesCovers DANA, OVO, GoPay wallet useAvailable where local law permitsUpdated terms notified via account
istana56 What You Agree To When You Use istana56
POLICY STANDARDS

How We Manage Your Account and Your Data

We hold account data only as long as it is needed for the purpose it was collected — whether that is processing a GoPay withdrawal, resolving a dispute, or meeting a regulatory requirement in an eligible region. You can request a summary of the data we hold at any time by contacting support with your account ID. Security on your account starts with OTP verification at login and extends to encrypted storage of wallet references. We do not store full wallet credentials on our side.

Data Retention

We keep account and transaction records for as long as required by the applicable rules in each eligible region. Once that period ends, records are deleted from active systems.

Cookie Use

We use session cookies to keep your lobby state and wallet selection active. Preference cookies remember your last deposit method — DANA, OVO, or GoPay — so you do not have to reselect each visit.

Account Security

OTP login verification applies to every session. If you notice unfamiliar activity on your account, contact support immediately and we will review the session log.

Requesting Changes

To update registered details — email address, linked wallet, or personal information — submit a request through live chat or email with supporting verification. Changes take effect after our team confirms identity.

TERMS CONTACT

Reach Us About Any Terms Question

If something in these terms is unclear, or you want to flag a concern about your account or a transaction, our support team is the right place to start. We handle queries about account rules, wallet eligibility, and access conditions. Reach out through the channels below and include your account ID so we can respond quickly.

Live Chat Start a live chat session from inside your account dashboard. Share your account ID and the specific clause or transaction you want to ask about.
Email Support Send a detailed message to our support address. Cover your account details, the relevant section of the terms, and what outcome you are looking for.
Account Help Centre The Help Centre inside your account contains a searchable set of policy articles covering deposit rules, withdrawal conditions, and wallet verification steps.

Common Questions About Our Terms

These are the questions we hear most often about how our terms work in practice — covering your account rights, wallet rules, and what happens if something goes wrong.

Access depends on local law and is only available in eligible regions. Check whether using the platform is permitted in your specific location before creating an account.

We post a notice through your account and on the site. Continuing to log in or place transactions after the update means you accept the revised terms.

Our terms cover all wallet transactions equally. Your chosen wallet provider also has its own policies, and both sets of rules apply when you deposit or withdraw.

Contact support via live chat or email with your account ID and a data request. We will confirm what information is held and provide a summary within a reasonable period.

Accounts may be suspended for activity in restricted regions, breaching fair-use rules, or providing false information during registration or wallet verification.

Submit a change request through live chat or support email. Include identity verification details. Our team processes the update after confirming your identity matches the account record.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.