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How istana56 Handles Your Personal Data

This Privacy Policy explains exactly what data we collect when you open an account, make a deposit via DANA, OVO, or GoPay, and use our lobby — and how we keep it safe.

Account data protectionDANA, OVO, GoPay transaction privacyYour right to access and delete dataNo third-party data sellingIndonesia-region policy scope
istana56 How istana56 Handles Your Personal Data
DATA CARE PRACTICES

How We Protect and Manage Your Data

Data security at istana56 runs across four areas: how we store account information, how cookies work on our pages, how long we keep your records, and how you can request changes. Each area has a clear process rather than a vague policy statement. Players in Denpasar or anywhere else in Indonesia interact with the same data-handling rules — your wallet data from OVO or GoPay transactions is treated the same way regardless of where you access the lobby.

Account Security

Account data is stored on servers with restricted access controls. Login events are logged so unusual access patterns — like a new device or location — can be flagged for your review.

Cookie Handling

We use session cookies to keep you logged in and analytics cookies to measure page performance. You can manage cookie preferences through your browser settings at any time.

Data Retention

We keep your account data for as long as your account is active and for the period required by applicable financial and legal obligations after closure. Once that period ends, data is deleted or anonymised.

Your Right to Request Changes

You can request a copy of your personal data, ask us to correct inaccuracies, or request deletion where no legal obligation requires us to keep it. Contact support with your account email to start the process.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct, or request deletion of your personal data, our support team handles these requests directly. You can reach us through the channels below. We aim to acknowledge your request promptly and resolve it within the timeframe required under applicable local rules. For account-linked queries — like which wallet data we hold from a past DANA or GoPay deposit — include your registered account email so we can locate your records without delay.

Team online

Live Chat

Open the chat window inside your account dashboard. Our support team handles data access and deletion requests the same way they handle account help.

Email Support

Send your privacy request to our support email address listed in your account settings. Include your registered email and the specific data you want to access or remove.

Account Settings

Some personal details — like your display name and contact email — can be updated directly inside your account profile without contacting support at all.

Common Questions About Your Data and Rights

These are the questions we get asked most often about how we handle personal data. If your question isn't covered here, our support team can help through live chat or email.

We collect your name, email address, and any identity documents needed to verify your account. We do not collect data beyond what account operation and payment verification require.

No. We log transaction references and confirmation codes from DANA, OVO, and GoPay to match your deposit to your account. We never store your wallet PIN, password, or full account number.

Yes. Send a request to our support team via live chat or the email address in your account settings. Include your registered email and we will provide a summary of the data we hold.

Contact support with a deletion request. We will remove your data once we have confirmed there is no legal or financial obligation requiring us to retain it for a defined period.

We share limited data with payment processors like DANA and OVO's verification systems, and with fraud-detection services. We do not sell your personal information to advertisers or unrelated third parties.

We retain records for the period required by applicable financial regulations after account closure. Once that retention period passes, your data is deleted or fully anonymised from our systems.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.