Reference

Know Your Rights Before You Play

These legal terms set out how istana56 operates your account, handles your data, and defines who can access the platform — all subject to local law and eligible regions in Indonesia.

Account Eligibility RulesIndonesia Jurisdiction FramingDANA, OVO, GoPay Usage TermsData Handling PracticesContact Rights Explained
istana56 Know Your Rights Before You Play
HOW WE HANDLE THIS

Account Security and Data Practices

We apply practical data and security measures across every account — from the moment you register to every DANA, OVO, or GoPay transaction you make. Players in Depok and across Indonesia rely on these practices to know their account details are handled with care. Here is what that looks like in practice.

Data Retention Policy We retain account data for as long as your account is active and for any period required by applicable law. You can request a summary of your stored data through the Help Centre at any time.
Cookie Handling We use session cookies to keep you logged in and preference cookies to remember your language and wallet settings. You can manage cookie preferences through your browser settings without affecting account access.
Account Security Steps Every login is protected by OTP verification sent to your registered mobile number. If you notice activity you did not authorise, lock your account immediately via Settings and contact support with your wallet reference.
Requesting Changes or Deletion To update personal details or request account deletion, submit a ticket through the Help Centre with proof of identity. We process verified requests in line with applicable local data law in Indonesia.
LEGAL CONTACT PATHS

Reach Us on Legal or Policy Matters

If you have a question about these terms, need to request a copy of your account data, or want to report a policy concern, our support team handles legal queries through three direct channels. Have your account ID and wallet reference ready when you reach out — it helps us resolve things faster.

Team online

Live Chat

Open the chat icon from any page on istana56. Our team reviews legal and account policy queries directly in chat, with written records kept for your reference.

Email Support

Send your legal query or data request to our support email. Include your registered account name and the specific policy clause you are asking about for a faster response.

Account Help Centre

Log into your account and navigate to the Help section. Policy-related tickets are tagged separately from payment queries so they reach the right team without delay.

Frequently Asked Legal Policy Questions

These are the questions we hear most often about account rights, data, eligibility, and how our terms work in practice for Indonesia. If something is not covered here, reach out through live chat or the Help Centre.

Eligibility depends on local law in your region. You must meet the minimum age set by your jurisdiction and access the platform only where online gaming is permitted under applicable Indonesian law.

We collect the name, contact details, and wallet information you provide during registration. This data is used to verify your identity and process transactions through DANA, OVO, or GoPay.

Yes. Submit a data request ticket through the Help Centre with your account ID and registered mobile number. We handle these requests in line with applicable local data requirements in Indonesia.

All wallet activity — including deposits and withdrawals via DANA, OVO, and GoPay — falls under these terms. Disputed transactions require your wallet reference number and timestamp when reported to support.

Updated terms are posted on this page with a revised date. Continuing to use your account after an update means you accept the new terms. We recommend checking this page periodically.

Submit a verified account closure or deletion request through the Help Centre. Include a valid identity document. We process confirmed requests according to applicable local law in Indonesia.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.